Training

Since 2015 we have expanded our portfolio with Customer Service Courses.

Why Customer Services? Exceptional Customer Service is the best kind of marketing and we as a company want to contribute to equip companies or our citizens with the right tools and mindset in order for them to provide the best customer services their clients or our fellow Arubans.

Due to the increasing competition, SERVICE is what will set one company apart from the other one. Companies need to create and develop the services which can satisfy their customer’s needs. Customer Satisfaction and Customer Experience are very important constructs  in customer service and today’s market. An organization in today’s era, cannot survive in the long run if its customers are not satisfied. It is the utmost duty of an organization to recognize and safeguard customer’s interests and not just meet their expectations but exceed them.

Exceptional Customer Service is the best kind of marketing and when the service is Exceptional in most cases there is no need for marketing stunts. Customers will return based on their great experience which in turn creates a loyal customer.  Our programs illustrate all of the above and highlight that whenever we fail to provide this kind of service, that this create negative tensions, which most probably will create bad word of mouth.

We offer 12 Customer Service Program that will equip you or your company with the best Customer Service Tools.

Customer Service Programs

• Exceptional Service
• Feelings for Professional / Feelings for Retail Feelings for Professional
• Handling Irate Customers Handling Irate Customers
• Remember Me
• Loyal for Life
• Speed
• Empowerment – A way of Life Empowerment
• Moving Up
• Coaching for success
• Leading Empowered Teams
• Healthcare with Feelings